This Privacy Policy explains how Alteration Atelier handles personal data when you use our website, contact us, or request tailoring and garment remodelling services in Santiago, Chile.
We use personal data to respond to inquiries, schedule and manage appointments, assess garments and materials, prepare quotes, record design approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, improve website performance, and meet legal or security requirements.
We may share personal data with payment processors, website hosting or technical support providers, communication tools, and other operational partners that help us run the website or deliver services. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality safeguards.
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address security, fraud, or similar concerns.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where retention is no longer required, or objection to certain processing activities. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
To exercise a privacy right, submit a request using the contact details in this policy and describe the data or service involved. We will review the request and respond within a reasonable period consistent with applicable law and the complexity of the matter.
Personal data is retained for the period necessary to manage inquiries, appointments, project work, payment records, and any follow-up related to the service. After that, data is deleted, anonymized, or archived where retention is required for accounting, dispute handling, or other legal obligations.
When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect contact details, appointment information, project descriptions, garment-related notes, communication records, payment-related information, and technical data such as device and browser information. Where relevant to a tailoring or remodelling request, we may also process measurements, fit preferences, and details about the garment or materials submitted for review.
We receive data from website forms, booking or fitting requests, email or phone communications, and information shared during consultations or collection appointments. We may also obtain limited technical information through the website and, where applicable, from payment or service providers involved in completing a transaction.
The site may use essential cookies to support core functions, functional cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and technical design.
You may manage cookies through your browser controls and, where available, through any cookie notice or preference tool on the site. Disabling certain cookies may reduce the functionality of forms, appointment features, or other site services that rely on them.
